Shipping, Delivery & Returns
How long does delivery take?
We prepare orders within 1 to 2 business days.
Delivery usually takes 4 to 10 business days, depending on the carrier and destination country.
Do you ship internationally?
Yes. We currently ship to several countries worldwide.
Where is my order shipped from?
Our company is based in France:
200 rue de la Croix Nivert
75015 Paris – France
To ensure faster delivery and better availability, most orders are shipped from our international logistics centers.
Will I receive a tracking number?
Yes. Once your order has been shipped, you’ll automatically receive a tracking number by email.
If you haven’t received a shipping confirmation within 3 business days, please contact us at: contact@trylyss.com
An item is missing from my order. What should I do?
Depending on stock availability and shipping location, your order may be sent in multiple packages.
If an item is missing, it usually means it is part of a separate shipment still in transit.
I haven’t received my order yet. What should I do?
We’re sorry for the inconvenience. In rare cases, shipping delays may occur due to the carrier.
We recommend checking your tracking link first. If needed, contact us at: contact@trylyss.com
Our team will assist you until your order is successfully delivered.
My item arrived damaged. What should I do?
We’re very sorry about that. Please send a photo of the damaged item to: contact@trylyss.com
We’ll arrange a replacement as quickly as possible.
Do you offer refunds?
You may request a return or refund within 30 days of receiving your order, provided that:
• the item is not part of a sale or promotion,
• the product has not been used,
• it is returned in its original condition,
• and it is sent back in its original packaging.
14-Day Comfort Guarantee:
If you don’t notice any improvement within 14 days of daily use, contact us and we’ll issue a refund.
You can find our full refund policy here:
https://trylyss.com/policies/refund-policy
LYSS Comfort™
What is LYSS made for?
LYSS is designed for thebra-line area— whereheat, sweat and frictioncan build up and leave skin feeling itchy, uncomfortable or “stays wet”.
Many customers also use it forinner thighs, skin folds and other sweat-prone areas.
How long before I notice results?
Results vary, but many customers notice the area feelingcleaner, fresher and more comfortable within the first days of use.
For best results, use daily and leave the lather on for30–60 secondsbefore rinsing.
How long does one bar last?
Each bar typically lasts4–6 weeks, depending on frequency of use. To extend its life, let it dry between uses and avoid leaving it under running water.
Can I use it if I already tried creams or powders?
Yes — many customers come to LYSS after trying powders, body washes or creams.
LYSS focuses oncleansing away sweat, residue and buildupinstead of simply covering the area.
How do I use it?
- Wet the area in the shower
- Lather LYSS gently onto the bra-line area
- Leave on for30–60 seconds- Rinse and dry thoroughly
Use consistently for best results.
Will it help with underboob odor?
LYSS helps cleanse awayodor-causing buildup trapped by sweat and friction, helping the bra-line area feelfresher between showers.
Is it only for bra-line irritation?
No. While LYSS was designed for the bra-line area, customers also use it for:
• Inner thigh chafing
• Skin folds
• Sweat-prone areas
• Heat-related discomfort
Can I use it every day?
Yes. LYSS is designed fordaily shower use.
Its cleansing base is paired with moisturizing ingredients to help skin feel clean without feeling stripped or tight.
Is LYSS suitable for sensitive skin?
Many customers with sensitive skin use LYSS daily. Since every skin type is different, we recommend testing on a small area first.